UBC

FACT SHEET FROM YEAR 2002 CLS Catering Services Ltd. Vancouver International Airport

	CLS Catering Services Ltd. is a joint venture between Cathay Pacific Airways and LSG Lufthansa Service, and operates kitchens in both Vancouver and Toronto. The Vancouver unit has a large, modern kitchen located five minutes from airside at the Vancouver International Airport.	Customer Comments: “CLS Catering Services has been the caterer of choice in Vancouver for Cathay Pacific Airways since 1993. CLS demonstrates a high commitment to service excellence and product quality that sets it apart from other caterers. The unit excels in its production of consistent authentic cuisine and has a dedicated group of staff that is always ready to go above and beyond the normal standards.” Regional Catering Manager of North America – Cathay Pacific Airways “CLS Vancouver is one of the best caterers we are dealing worldwide in terms of food quality, service and price structure, which, I trust, are the key factors to become a good caterer.” Vice President, Catering Services – Korean Air Facility Size: 4,500 square meter Production capacity: 10,000 meals per day In-use capacity: 5,000 meals per day Distance from ramp: 1 kilometer Highloaders: 11 Catering vans: 5 Total employees: 200 Customers Cathay Pacific Airways Lufthansa German Airlines Air Pacific Eva Airways Singapore Airlines Japan Airlines Korean Air JMC Airlines International Cuisine Western, Chinese, Asian Korean, Indian, West Coast Fusion Key Contact General Manager David Toone E-mail: davidtoone@clscater.com Executive Chef Piyush Sahay E-mail: piyushsahay@clscater.com Address: 3560 Jericho Road Vancouver International Airport Richmond, B.C. ,Canada V7B 1C2 Tel: 604-273-4438 Fax: 604-270-6538 Sita:YVRHHCX
	CLS Catering Services Ltd. is the smallest of the kitchens at the Vancouver Airport and offers personalized service to each of its customers. A dedicated account executive is assigned to each airline to look after its requirements. Customer Care is a company culture and a way of life for our staff. The original facility was built in 1984 and subsequently expanded in 1995 to meet the growing needs of the Vancouver market, which is developing as one of the major hubs for inter-continental travel on the Pacific Rim of North America.
	The floor area of the kitchen is 4,500 square meters and the unit has a daily meal capacity of 10,000. The facility has a separate hot kitchen, cold kitchen, bake shop, and adequate space for bond storage and airline equipment. The unit produces high quality, authentic meals for Western, Chinese, Korean , Indian and Southeast Asian dishes. The present customer base includes Air Pacific, Cathay Pacific Airways, Eva Airways, Japan Airlines, JMC Airlines, Korean Air, Lufthansa German Airlines, Singapore Airlines.
	The kitchen emphasizes both hygiene and quality, ensuring that safe products of the highest quality are delivered to all our customers. A HACCP program is in place which is monitored and controlled by LSG Hygiene Institute. We also use the services of LSG Hygiene Institute to conduct microbiological tests on the safety of meals produced.